Website Maintenance & Support
Reliable website maintenance, security updates, and technical support so your site stays fast, secure, and available 24/7
- Proactive monitoring and automatic backups
- Security updates and vulnerability patching
- Performance monitoring and optimisation
- Peace of mind with professional support
What We Deliver
Your website is live 24/7, but it requires ongoing care to stay secure, fast, and reliable. Without proper maintenance, you risk security vulnerabilities, slow performance, downtime, and lost revenue. Most business owners lack the technical expertise (or time) to handle this themselves.
Our maintenance plans provide proactive monitoring, automatic backups, security updates, performance optimisation, and priority support. We handle the technical details so you can focus on running your business, knowing your website is in good hands.
Choose from flexible plans based on your needs — from basic updates and backups to comprehensive enterprise support with dedicated developer hours, performance monitoring, and SLA guarantees.
Why Choose Us
What makes our website maintenance & support service different.
Proactive Monitoring
We don't wait for problems. We monitor your website 24/7 for uptime, performance, and security issues — fixing problems before they impact your business.
Security First
Security updates, vulnerability patching, SSL certificate renewal, and malware scanning are included. Your website and customer data stay protected.
Performance Optimization
Beyond updates, we optimise your website's performance — monitoring speed metrics, optimising images and code, updating plugins and frameworks to keep things fast.
Expert Support Team
You get direct access to experienced developers who understand your website. No ticket queues or outsourced support — just reliable, knowledgeable help when you need it.
Simple, Transparent Pricing
Compare the published scope, then confirm deliverables, exclusions and terms in your written proposal.
Essential
Core maintenance for small websites and brochure sites.
- Core updates & patches
- Daily backups
- Uptime monitoring
- SSL certificate renewal
- Monthly health report
- Email support
- 4-hour response time
Professional
Comprehensive maintenance with performance and security focus.
- Everything in Essential
- Performance optimisation
- Security hardening
- Malware scanning
- Priority support
- 2-hour response time
- Quarterly security review
Enterprise
24/7 support with dedicated developer time and SLA guarantee.
- Everything in Professional
- 20 hours/month developer time
- Dedicated support contact
- 99.9% uptime SLA
- 1-hour response time
- Weekly performance review
- Custom optimisation projects
All prices are in GBP and exclude VAT. Contact us for a custom quote.
Get Started in Three Simple Steps
Forget complicated onboarding. We've made getting started effortless: choose your plan, tell us about your brand, and we'll handle the rest.
Assessment & Onboarding
We audit your website's current state, identify any vulnerabilities or performance issues, set up monitoring and backup systems, and brief you on your plan.
Ongoing Maintenance & Support
We perform scheduled updates, monitor proactively, respond to issues, optimise performance, and provide regular reports. Your website stays secure, fast, and available.
Regular Reviews & Optimization
We review performance quarterly, identify optimisation opportunities, recommend improvements, and implement updates to keep your website current and competitive.
What You Get
Available capabilities. Confirm the deliverables and exclusions for your selected package in the proposal.
Core Updates & Patches
We keep your platform, plugins, frameworks, and dependencies up-to-date. This includes WordPress core updates, plugin updates, framework updates, and security patches.
Automatic Backups & Disaster Recovery
Your website is backed up daily with multiple offsite copies. If something goes wrong, we can restore your site quickly with zero data loss.
Security Monitoring & Patching
We monitor for vulnerabilities, apply security patches promptly, scan for malware, manage SSL certificates, and provide security hardening recommendations.
Performance Monitoring & Optimisation
We track key performance metrics — uptime, page load speed, Core Web Vitals — and optimise continuously. Slow websites get faster. Bottlenecks get fixed.
Technical Support & Troubleshooting
When issues arise, you have direct access to our team. We troubleshoot and fix problems promptly — no slow support queues or generic responses.
Monthly Health Reports
You receive detailed reports on uptime, performance, security scans, updates applied, and recommendations. Full transparency on your website's health.
What Our Clients Say
Real words from the businesses we've helped grow.
Matt and his team did the most wonderful job in creating our new website for Booked Images…
Angie Jones
Booked Images
I am the first author Matt has ever had, and it has worked like a dream. Everything I have asked for has been done quickly and efficiently. I cannot recommend Matt and his team highly enough…
Jeremy J Mills
Author
Matt did a fantastic job of creating my website and working on my SEO. He was very helpful and patient, and always happy to explain everything, which is very helpful if you are not very technical. I'm very happy with the results and would definitely recommend.
Liz Patey
Owner, Liz Patey Makeup
MattDarm manages social media for our real estate agency and we finally have everything in order. Their professional approach, quick responses, and excellent communication have made us far more visible to our clients. Highly recommended!
Alina Stefanovičiūtė
Owner, Global Properties AS Real Estate
MattDarm built the Cancer Black Care website from scratch and the result is an invaluable resource for our community. Their dedication and expertise were evident throughout, and they went above and beyond to meet every requirement. Highly recommended!
Paul Campbell
Managing Director, Cancer Black Care
We initially hired Matt for a specific project to help us improve and develop our LMS on LearnDash. He did such an excellent job that what started as one project quickly developed into an ongoing working relationship…
Marcelo Pereira
General Manager, Interface Aesthetics
I have used Matt on 2 brand projects. He is an extremely talented, resourceful and responsive creative force. He produces results for businesses ranging from millions to billions in value in variety of sectors. Highly recommended.
Paul Kells
After trying many different agencies, MattDarm is exactly what I was looking for. They don't just deliver — they consult on the why behind every decision. Everything is built around the long-term success of my business, and that's made all the difference.
Adam Saez
Owner, Plant Power Academy
I've worked with MattDarm for several years. They consistently produce the highest quality work with an excellent range of expertise. Always delivered on time and a pleasure to work with — highly recommended.
Daniel Ashby
CEO, Digitally Responsive
MattDarm's sites are visually stunning and technically up to date. A really great team to work with — professional, creative, and always on point.
Paul Harvey
Owner, Paul Harvey
Matt has been absolutely brilliant. I came into this project with a pretty clear idea of what I wanted, but also changed my mind about things constantly as we went. Matt just rolled with it. Nothing was ever too difficult and there was never any drama, he'd just work out how to make it happen…
Josh Broyda
Complete Office Fitouts
We recently used MattDarm to rebuild our website and add a shop. From the beginning, Matt was professional, helpful, honest and transparent, and surprised us with ideas we would never have thought of…
Amira Sari
Client, Tile In Progress
MattDarm built the Rockee website from scratch with excellent results. They took my brief, helped with wireframes and design, and handled both front-end and back-end development. The end result was a high-converting, successful website.
Matt Laybourn
Owner, Rockee
MattDarm did an amazing job with our Beans Coffee Club site. They handled all the technical work like pros and delivered everything on time. Easy to work with and super dependable — would hire them again in a heartbeat.
Richard Jones
Managing Director, Beans Coffee Club
MattDarm has been a reliable partner across several IT projects. Their technical knowledge is impressive, but what sets them apart is a problem-solving attitude and the ability to bring clarity to even the most complex situations. High-quality results, every time.
Michael Borzecki
Owner, 6 Pack Supplements
Frequently Asked Questions
Everything you need to know before getting started.
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Other services you might be interested in.
Let’s Get Your Project Moving
Book a free discovery call to discuss your goals, or send us a message and we’ll get back to you within 24 hours.
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