AI Automation for Small Businesses
Connect enquiries, CRM updates and routine reporting with workflows your team can check and manage.
- Start with one repeatable business task
- Connect supported apps and approved data
- Build in human review and a manual fallback
- Test the workflow and train your team
Scope to agree with you
- Workflow Design & Mapping
- App & API Integrations
- Human Review & Fallbacks
How the work runs
- Choose & Measure the Task
- Build & Test the Workflow
- Review & Hand Over
What We Deliver
For a small UK business, a useful automation might turn a website enquiry into a draft CRM record, prepare an invoice for checking or collect figures for a weekly report. We start with the task, the people involved and the systems you already use. A simple rule-based connection may be enough; AI can help with classification, extraction or drafting.
For example, an enquiry workflow could capture the service requested, check for missing details and prepare a response for your team to approve. A responsible person still confirms prices, availability and customer commitments. This is a workflow we can scope, rather than a measured client result.
We agree permitted data, app access, running costs, error alerts and the person who will maintain the workflow. Testing covers missing inputs, duplicate records and failed connections as well as the expected path. Any time saving is measured against your current process, including the effort of checking and correcting output.
Why Choose Us
What makes our ai automation for small businesses service different.
A Defined First Task
Choose a recurring process with a clear owner, permitted inputs and an outcome you can review.
Your Existing Tools
Check integrations and account permissions before proposing n8n, Make.com, Zapier or custom API work.
Human Review
Decide which actions can run automatically and which need approval, with a route for exceptions.
Practical Handover
Document how to check runs, pause a workflow, resolve common errors and request changes.
Simple, Transparent Pricing
Compare the published scope, then confirm deliverables, exclusions and terms in your written proposal.
Starter
A single automation workflow to eliminate your biggest time drain.
- 1 automation workflow
- Up to 3 app integrations
- Basic error handling
- Setup & testing
- Team walkthrough
- 30 days support
Growth
Multiple connected workflows that automate your core business processes.
- Up to 5 automation workflows
- Unlimited app integrations
- AI-powered decision logic
- Advanced error handling & monitoring
- CRM & email automation
- Team training session
- 60 days support
Enterprise
End-to-end automation architecture for complex, multi-department operations.
- Unlimited workflows
- Custom API integrations
- AI data classification & extraction
- Multi-department process mapping
- Advanced monitoring dashboard
- Full team training programme
- Ongoing support plan
All prices are in GBP and exclude VAT. Monthly maintenance plans available from £49/mo for monitoring, updates, and tweaks.
Get Started in Three Simple Steps
Agree the task, scope and responsibilities first, then review the work and handover with your team.
Choose & Measure the Task
Review task volume and handling effort. Agree the pilot, permitted data, success measures and running costs.
Build & Test the Workflow
Connect authorised systems using approved test examples. Check permissions, duplicates, exceptions and manual fallback before release.
Review & Hand Over
Inspect pilot outputs with your team and compare effort with the baseline. Document ownership, training and any ongoing support.
What You Get
Available capabilities. Confirm the deliverables and exclusions for your selected package in the proposal.
Workflow Design & Mapping
Map triggers, inputs, decisions and outputs. Agree a baseline and what would make the pilot worth continuing.
App & API Integrations
Connect supported CRM, email, spreadsheet or accounting tools after checking access, limits and subscription costs.
Human Review & Fallbacks
Route uncertain outputs and consequential decisions to a named person. Keep a manual process available if a connection fails.
Enquiry & CRM Workflows
Capture and validate enquiry details, prepare draft records and route work to the right person. Agree permissions and stop rules before adding follow-up messages.
Draft Documents & Reports
Prepare draft summaries, invoice information or recurring reports from approved sources, with checks before sending or posting.
Testing & Monitoring
Test representative examples, missing data, duplicates and provider failures. Agree who checks alerts and how ongoing support works.
What Our Clients Say
Real words from the businesses we've helped grow.
Matt and his team did the most wonderful job in creating our new website for Booked Images…
Angie Jones
Booked Images
I am the first author Matt has ever had, and it has worked like a dream. Everything I have asked for has been done quickly and efficiently. I cannot recommend Matt and his team highly enough…
Jeremy J Mills
Author
Matt did a fantastic job of creating my website and working on my SEO. He was very helpful and patient, and always happy to explain everything, which is very helpful if you are not very technical. I'm very happy with the results and would definitely recommend.
Liz Patey
Owner, Liz Patey Makeup
MattDarm manages social media for our real estate agency and we finally have everything in order. Their professional approach, quick responses, and excellent communication have made us far more visible to our clients. Highly recommended!
Alina Stefanovičiūtė
Owner, Global Properties AS Real Estate
MattDarm built the Cancer Black Care website from scratch and the result is an invaluable resource for our community. Their dedication and expertise were evident throughout, and they went above and beyond to meet every requirement. Highly recommended!
Paul Campbell
Managing Director, Cancer Black Care
We initially hired Matt for a specific project to help us improve and develop our LMS on LearnDash. He did such an excellent job that what started as one project quickly developed into an ongoing working relationship…
Marcelo Pereira
General Manager, Interface Aesthetics
I have used Matt on 2 brand projects. He is an extremely talented, resourceful and responsive creative force. He produces results for businesses ranging from millions to billions in value in variety of sectors. Highly recommended.
Paul Kells
After trying many different agencies, MattDarm is exactly what I was looking for. They don't just deliver — they consult on the why behind every decision. Everything is built around the long-term success of my business, and that's made all the difference.
Adam Saez
Owner, Plant Power Academy
I've worked with MattDarm for several years. They consistently produce the highest quality work with an excellent range of expertise. Always delivered on time and a pleasure to work with — highly recommended.
Daniel Ashby
CEO, Digitally Responsive
MattDarm's sites are visually stunning and technically up to date. A really great team to work with — professional, creative, and always on point.
Paul Harvey
Owner, Paul Harvey
Matt has been absolutely brilliant. I came into this project with a pretty clear idea of what I wanted, but also changed my mind about things constantly as we went. Matt just rolled with it. Nothing was ever too difficult and there was never any drama, he'd just work out how to make it happen…
Josh Broyda
Complete Office Fitouts
We recently used MattDarm to rebuild our website and add a shop. From the beginning, Matt was professional, helpful, honest and transparent, and surprised us with ideas we would never have thought of…
Amira Sari
Client, Tile In Progress
MattDarm built the Rockee website from scratch with excellent results. They took my brief, helped with wireframes and design, and handled both front-end and back-end development. The end result was a high-converting, successful website.
Matt Laybourn
Owner, Rockee
MattDarm did an amazing job with our Beans Coffee Club site. They handled all the technical work like pros and delivered everything on time. Easy to work with and super dependable — would hire them again in a heartbeat.
Richard Jones
Managing Director, Beans Coffee Club
MattDarm has been a reliable partner across several IT projects. Their technical knowledge is impressive, but what sets them apart is a problem-solving attitude and the ability to bring clarity to even the most complex situations. High-quality results, every time.
Michael Borzecki
Owner, 6 Pack Supplements
Frequently Asked Questions
Everything you need to know before getting started.
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Other services you might be interested in.
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