AI Chatbot Development
Intelligent chatbots that handle enquiries while you focus on growing
- Answers grounded in approved business information
- Automated responses with a clear human fallback
- Lead qualification & booking
- Integrates with your existing tools
What We Deliver
A chatbot can help visitors find approved information or submit a structured enquiry when a person is not immediately available. It should be clear what it can answer, what it cannot do and when a human will respond.
We define a narrow use case, connect approved knowledge sources and scope integrations such as lead capture or booking. Knowledge retrieval, prompt configuration and model training are different techniques; the proposal should state what is actually being built.
Start with a supervised pilot and known-answer tests. Measure correctness, successful handovers, useful enquiries and operating cost before expanding. AI can make mistakes and should not make unreviewed contractual or safety-critical commitments.
Why Choose Us
What makes our ai chatbot development service different.
Approved Knowledge Sources
Use maintained business information with a named owner for corrections. More documents do not automatically produce more accurate answers.
24/7 Availability
Define automated availability separately from human support hours, provider uptime and response expectations.
Seamless Integration
Check supported APIs, permissions and failure behaviour before committing to CRM, calendar or messaging integrations.
Continuous Improvement
Review sampled answers and escalation outcomes. Changes to knowledge or configuration need testing before release.
Simple, Transparent Pricing
Compare the published scope, then confirm deliverables, exclusions and terms in your written proposal.
Starter Bot
A simple FAQ chatbot to handle common customer questions 24/7.
- FAQ-based chatbot
- Website chat widget
- Custom branding
- Up to 50 FAQ entries
- Basic analytics
- 30 days support
Custom Chatbot
An intelligent AI chatbot trained on your business data with lead capture.
- AI-powered responses
- Trained on your business data
- Lead qualification & capture
- CRM integration
- Appointment booking
- Multi-page deployment
- Analytics dashboard
- 60 days support
Enterprise AI
Advanced AI agent with multi-channel deployment and deep integrations.
- Advanced AI with GPT-4 / Claude
- Multi-channel (web, WhatsApp, Messenger)
- Complex workflow automation
- Human handoff system
- Multi-language support
- Custom API integrations
- Priority support & monitoring
- Dedicated account manager
All prices are in GBP and exclude VAT. Monthly hosting & maintenance plans available from £59/mo including usage, updates, and analytics.
Get Started in Three Simple Steps
Forget complicated onboarding. We've made getting started effortless: choose your plan, tell us about your brand, and we'll handle the rest.
Requirements & Data Gathering
Define allowed questions, source owners, escalation routes and representative tests. Use redacted examples and confirm data permissions before a pilot.
Configure, Integrate & Test
Connect the approved sources and supported systems. Test normal questions, ambiguous requests, failed integrations and attempts to bypass instructions.
Launch & Monitoring
Release to a limited audience, review correctness and handovers, and assign ongoing ownership for knowledge, costs and quality checks.
What You Get
Available capabilities. Confirm the deliverables and exclusions for your selected package in the proposal.
Knowledge Configuration
Configure retrieval from approved FAQs, product information and process documents. Fine-tuning is only included where the agreed architecture requires it.
Website Integration
Integrate a branded widget where the website and chosen provider support it, with accessibility, performance and consent checks.
Lead Qualification
Automatically qualify leads by asking the right questions, collecting contact details, and routing hot prospects to your sales team in real time.
FAQ Automation
Handle the most common customer questions instantly — freeing up your team to focus on complex enquiries that need a human touch.
Analytics Dashboard
Track chatbot performance with detailed analytics — conversation volume, resolution rate, lead captures, and customer satisfaction scores.
Multi-language Support
Serve customers in their preferred language with AI-powered translation — perfect for businesses with international audiences.
Make an informed decision
Is this the right next step for your business?
Businesses needing a focused conversational interface for FAQs, lead intake or a supported booking journey. Customer-service strategy and custom chatbot development overlap, but are not the same scope.
What a useful brief includes
- Define allowed questions, prohibited actions and the route to a person.
- Provide approved knowledge sources and the permissions needed for each integration.
- Agree what is recorded, who can access transcripts and how corrections are published.
Agree what success means
Test source-grounded answers, refusals, handovers, consent and integration failures before public launch. AI can still make mistakes; a confidence score is not proof an answer is correct.
Compare your options
No quantified chatbot client result is claimed. A supervised pilot must establish whether this use case improves the customer journey at an acceptable cost.
What Our Clients Say
Real words from the businesses we've helped grow.
Matt and his team did the most wonderful job in creating our new website for Booked Images…
Angie Jones
Booked Images
I am the first author Matt has ever had, and it has worked like a dream. Everything I have asked for has been done quickly and efficiently. I cannot recommend Matt and his team highly enough…
Jeremy J Mills
Author
Matt did a fantastic job of creating my website and working on my SEO. He was very helpful and patient, and always happy to explain everything, which is very helpful if you are not very technical. I'm very happy with the results and would definitely recommend.
Liz Patey
Owner, Liz Patey Makeup
MattDarm manages social media for our real estate agency and we finally have everything in order. Their professional approach, quick responses, and excellent communication have made us far more visible to our clients. Highly recommended!
Alina Stefanovičiūtė
Owner, Global Properties AS Real Estate
MattDarm built the Cancer Black Care website from scratch and the result is an invaluable resource for our community. Their dedication and expertise were evident throughout, and they went above and beyond to meet every requirement. Highly recommended!
Paul Campbell
Managing Director, Cancer Black Care
We initially hired Matt for a specific project to help us improve and develop our LMS on LearnDash. He did such an excellent job that what started as one project quickly developed into an ongoing working relationship…
Marcelo Pereira
General Manager, Interface Aesthetics
I have used Matt on 2 brand projects. He is an extremely talented, resourceful and responsive creative force. He produces results for businesses ranging from millions to billions in value in variety of sectors. Highly recommended.
Paul Kells
After trying many different agencies, MattDarm is exactly what I was looking for. They don't just deliver — they consult on the why behind every decision. Everything is built around the long-term success of my business, and that's made all the difference.
Adam Saez
Owner, Plant Power Academy
I've worked with MattDarm for several years. They consistently produce the highest quality work with an excellent range of expertise. Always delivered on time and a pleasure to work with — highly recommended.
Daniel Ashby
CEO, Digitally Responsive
MattDarm's sites are visually stunning and technically up to date. A really great team to work with — professional, creative, and always on point.
Paul Harvey
Owner, Paul Harvey
Matt has been absolutely brilliant. I came into this project with a pretty clear idea of what I wanted, but also changed my mind about things constantly as we went. Matt just rolled with it. Nothing was ever too difficult and there was never any drama, he'd just work out how to make it happen…
Josh Broyda
Complete Office Fitouts
We recently used MattDarm to rebuild our website and add a shop. From the beginning, Matt was professional, helpful, honest and transparent, and surprised us with ideas we would never have thought of…
Amira Sari
Client, Tile In Progress
MattDarm built the Rockee website from scratch with excellent results. They took my brief, helped with wireframes and design, and handled both front-end and back-end development. The end result was a high-converting, successful website.
Matt Laybourn
Owner, Rockee
MattDarm did an amazing job with our Beans Coffee Club site. They handled all the technical work like pros and delivered everything on time. Easy to work with and super dependable — would hire them again in a heartbeat.
Richard Jones
Managing Director, Beans Coffee Club
MattDarm has been a reliable partner across several IT projects. Their technical knowledge is impressive, but what sets them apart is a problem-solving attitude and the ability to bring clarity to even the most complex situations. High-quality results, every time.
Michael Borzecki
Owner, 6 Pack Supplements
Frequently Asked Questions
Everything you need to know before getting started.
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