AI Chatbot Development
Intelligent chatbots that handle enquiries while you focus on growing
- Answers grounded in approved business information
- Automated responses with a clear human fallback
- Lead qualification & booking
- Integrates with your existing tools
What We Deliver
A chatbot can help visitors find approved information or submit a structured enquiry when a person is not immediately available. It should be clear what it can answer, what it cannot do and when a human will respond.
We define a narrow use case, connect approved knowledge sources and scope integrations such as lead capture or booking. Knowledge retrieval, prompt configuration and model training are different techniques; the proposal should state what is actually being built.
Start with a supervised pilot and known-answer tests. Measure correctness, successful handovers, useful enquiries and operating cost before expanding. AI can make mistakes and should not make unreviewed contractual or safety-critical commitments.
Why Choose Us
What makes our ai chatbot development service different.
Approved Knowledge Sources
Use maintained business information with a named owner for corrections. More documents do not automatically produce more accurate answers.
24/7 Availability
Define automated availability separately from human support hours, provider uptime and response expectations.
Seamless Integration
Check supported APIs, permissions and failure behaviour before committing to CRM, calendar or messaging integrations.
Continuous Improvement
Review sampled answers and escalation outcomes. Changes to knowledge or configuration need testing before release.
Simple, Transparent Pricing
Compare the published scope, then confirm deliverables, exclusions and terms in your written proposal.
Starter Bot
A simple FAQ chatbot to handle common customer questions 24/7.
- FAQ-based chatbot
- Website chat widget
- Custom branding
- Up to 50 FAQ entries
- Basic analytics
- 30 days support
Custom Chatbot
An intelligent AI chatbot trained on your business data with lead capture.
- AI-powered responses
- Trained on your business data
- Lead qualification & capture
- CRM integration
- Appointment booking
- Multi-page deployment
- Analytics dashboard
- 60 days support
Enterprise AI
Advanced AI agent with multi-channel deployment and deep integrations.
- Advanced AI with GPT-4 / Claude
- Multi-channel (web, WhatsApp, Messenger)
- Complex workflow automation
- Human handoff system
- Multi-language support
- Custom API integrations
- Priority support & monitoring
- Dedicated account manager
All prices are in GBP and exclude VAT. Monthly hosting & maintenance plans available from £59/mo including usage, updates, and analytics.
Get Started in Three Simple Steps
Forget complicated onboarding. We've made getting started effortless: choose your plan, tell us about your brand, and we'll handle the rest.
Requirements & Data Gathering
Define allowed questions, source owners, escalation routes and representative tests. Use redacted examples and confirm data permissions before a pilot.
Configure, Integrate & Test
Connect the approved sources and supported systems. Test normal questions, ambiguous requests, failed integrations and attempts to bypass instructions.
Launch & Monitoring
Release to a limited audience, review correctness and handovers, and assign ongoing ownership for knowledge, costs and quality checks.
What You Get
Available capabilities. Confirm the deliverables and exclusions for your selected package in the proposal.
Knowledge Configuration
Configure retrieval from approved FAQs, product information and process documents. Fine-tuning is only included where the agreed architecture requires it.
Website Integration
Integrate a branded widget where the website and chosen provider support it, with accessibility, performance and consent checks.
Lead Qualification
Automatically qualify leads by asking the right questions, collecting contact details, and routing hot prospects to your sales team in real time.
FAQ Automation
Handle the most common customer questions instantly — freeing up your team to focus on complex enquiries that need a human touch.
Analytics Dashboard
Track chatbot performance with detailed analytics — conversation volume, resolution rate, lead captures, and customer satisfaction scores.
Multi-language Support
Serve customers in their preferred language with AI-powered translation — perfect for businesses with international audiences.
Make an informed decision
Is this the right next step for your business?
Businesses needing a focused conversational interface for FAQs, lead intake or a supported booking journey. Customer-service strategy and custom chatbot development overlap, but are not the same scope.
What a useful brief includes
- Define allowed questions, prohibited actions and the route to a person.
- Provide approved knowledge sources and the permissions needed for each integration.
- Agree what is recorded, who can access transcripts and how corrections are published.
Agree what success means
Test source-grounded answers, refusals, handovers, consent and integration failures before public launch. AI can still make mistakes; a confidence score is not proof an answer is correct.
Compare your options
No quantified chatbot client result is claimed. A supervised pilot must establish whether this use case improves the customer journey at an acceptable cost.
What Our Clients Say
Real words from the businesses we've helped grow.
“I have used Matt on 2 brand projects. He is an extremely talented, resourceful and responsive creative force. He produces results for businesses ranging from millions to billions in value in variety of sectors. Highly recommended.”
Frequently Asked Questions
Everything you need to know before getting started.
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Let’s Get Your Project Moving
Book a free discovery call to discuss your goals, or send us a message and we’ll get back to you within 24 hours.
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