AI-Powered Customer Service
Support your team with supervised answers, enquiry triage and reliable handover
- 24/7 availability
- Reduced support costs
- Faster response times
- Higher customer satisfaction
What We Deliver
Customer-service automation is useful when repeated questions have clear, maintained answers. It is less suitable for sensitive advice, complaints or commitments that need judgement and accountability.
Start with one category of enquiries and a named owner. We review approved answers, system access, privacy requirements and the route to a person, then test a bounded pilot alongside the existing process. Measure correct answers, successful escalations, response times and correction effort. Fewer tickets or faster replies do not by themselves prove better service; neither savings nor a resolution percentage should be promised without evidence from your workflow.
Why Choose Us
What makes our ai-powered customer service service different.
Approved Knowledge
Configure approved sources and test answers against the actual support scope. Retrieval from a knowledge base does not necessarily involve model training.
Human Handoff
When AI can't handle something, it smoothly passes to your team with full context.
Multi-Channel Support
Chatbots on your website, email, messaging apps, and social media—customers interact where they want.
Continuous Improvement
We monitor interactions, gather feedback, and continuously improve AI accuracy and satisfaction.
Simple, Transparent Pricing
Compare the published scope, then confirm deliverables, exclusions and terms in your written proposal.
Basic Bot
FAQ chatbot for common customer questions
- FAQ chatbot setup
- Up to 100 Q&A pairs
- Website widget deployment
- Basic customisation
- 30 days of support
Smart Assistant
AI chatbot with live chat handoff for complex issues
- Advanced AI chatbot
- Knowledge base integration
- Live chat handoff
- Multi-channel deployment
- Customisation & branding
Enterprise
Full AI customer service suite with CRM integration
- Full-featured AI service
- CRM & ticketing integration
- Advanced analytics
- Staff training
- Ongoing support & optimisation
All prices are in GBP and exclude VAT.
Get Started in Three Simple Steps
Forget complicated onboarding. We've made getting started effortless: choose your plan, tell us about your brand, and we'll handle the rest.
Analysis & Planning
We audit your customer service, identify common inquiries, and plan what the AI should handle.
Chatbot Development & Training
We build the chatbot, train it on your knowledge base, and configure it for your business.
Deployment & Optimisation
We deploy across your channels, monitor performance, and continuously improve based on real interactions.
What You Get
Available capabilities. Confirm the deliverables and exclusions for your selected package in the proposal.
AI Chatbot Development
A scoped conversational interface using approved sources, with answer tests and a clear route to a person.
FAQ & Intent Mapping
We analyse your common inquiries and map them to smart AI responses.
Knowledge Base Integration
Chatbots search and reference your knowledge base automatically.
Human Handoff Workflow
Test escalation when an answer is uncertain, outside scope or explicitly requested by the customer. Verify that the receiving team gets the relevant context.
Multi-Channel Deployment
Deploy chatbots on your website, email, Slack, WhatsApp, and social media.
Performance Analytics
Track chatbot performance, satisfaction rates, resolution rates, and cost savings.
Make an informed decision
Is this the right next step for your business?
Support teams answering repeated, well-documented questions. Begin with a narrow enquiry category; complaints, sensitive advice, contractual commitments and uncertain answers need a clear human route.
What a useful brief includes
- Collect approved, current answers and a representative set of redacted questions.
- Name the person responsible for corrections, escalation and out-of-hours expectations.
- Agree data access, retention, provider terms and a baseline for handling time and answer quality.
Agree what success means
Pilot against known answers, ambiguous questions and deliberate attempts to bypass instructions. Measure correct resolutions and successful handovers alongside time saved; reduced ticket volume alone is not success.
Compare your options
We do not currently publish a verified customer-service AI outcome study here. The proposal should define a pilot and acceptance evidence for your workflow, rather than borrow results from a website project.
What Our Clients Say
Real words from the businesses we've helped grow.
Matt and his team did the most wonderful job in creating our new website for Booked Images…
Angie Jones
Booked Images
I am the first author Matt has ever had, and it has worked like a dream. Everything I have asked for has been done quickly and efficiently. I cannot recommend Matt and his team highly enough…
Jeremy J Mills
Author
Matt did a fantastic job of creating my website and working on my SEO. He was very helpful and patient, and always happy to explain everything, which is very helpful if you are not very technical. I'm very happy with the results and would definitely recommend.
Liz Patey
Owner, Liz Patey Makeup
MattDarm manages social media for our real estate agency and we finally have everything in order. Their professional approach, quick responses, and excellent communication have made us far more visible to our clients. Highly recommended!
Alina Stefanovičiūtė
Owner, Global Properties AS Real Estate
MattDarm built the Cancer Black Care website from scratch and the result is an invaluable resource for our community. Their dedication and expertise were evident throughout, and they went above and beyond to meet every requirement. Highly recommended!
Paul Campbell
Managing Director, Cancer Black Care
We initially hired Matt for a specific project to help us improve and develop our LMS on LearnDash. He did such an excellent job that what started as one project quickly developed into an ongoing working relationship…
Marcelo Pereira
General Manager, Interface Aesthetics
I have used Matt on 2 brand projects. He is an extremely talented, resourceful and responsive creative force. He produces results for businesses ranging from millions to billions in value in variety of sectors. Highly recommended.
Paul Kells
After trying many different agencies, MattDarm is exactly what I was looking for. They don't just deliver — they consult on the why behind every decision. Everything is built around the long-term success of my business, and that's made all the difference.
Adam Saez
Owner, Plant Power Academy
I've worked with MattDarm for several years. They consistently produce the highest quality work with an excellent range of expertise. Always delivered on time and a pleasure to work with — highly recommended.
Daniel Ashby
CEO, Digitally Responsive
MattDarm's sites are visually stunning and technically up to date. A really great team to work with — professional, creative, and always on point.
Paul Harvey
Owner, Paul Harvey
Matt has been absolutely brilliant. I came into this project with a pretty clear idea of what I wanted, but also changed my mind about things constantly as we went. Matt just rolled with it. Nothing was ever too difficult and there was never any drama, he'd just work out how to make it happen…
Josh Broyda
Complete Office Fitouts
We recently used MattDarm to rebuild our website and add a shop. From the beginning, Matt was professional, helpful, honest and transparent, and surprised us with ideas we would never have thought of…
Amira Sari
Client, Tile In Progress
MattDarm built the Rockee website from scratch with excellent results. They took my brief, helped with wireframes and design, and handled both front-end and back-end development. The end result was a high-converting, successful website.
Matt Laybourn
Owner, Rockee
MattDarm did an amazing job with our Beans Coffee Club site. They handled all the technical work like pros and delivered everything on time. Easy to work with and super dependable — would hire them again in a heartbeat.
Richard Jones
Managing Director, Beans Coffee Club
MattDarm has been a reliable partner across several IT projects. Their technical knowledge is impressive, but what sets them apart is a problem-solving attitude and the ability to bring clarity to even the most complex situations. High-quality results, every time.
Michael Borzecki
Owner, 6 Pack Supplements
Frequently Asked Questions
Everything you need to know before getting started.
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Other services you might be interested in.
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