AI-Powered Customer Service
Support your team with supervised answers, enquiry triage and reliable handover
- 24/7 availability
- Reduced support costs
- Faster response times
- Higher customer satisfaction
What We Deliver
Customer-service automation is useful when repeated questions have clear, maintained answers. It is less suitable for sensitive advice, complaints or commitments that need judgement and accountability.
Start with one category of enquiries and a named owner. We review approved answers, system access, privacy requirements and the route to a person, then test a bounded pilot alongside the existing process. Measure correct answers, successful escalations, response times and correction effort. Fewer tickets or faster replies do not by themselves prove better service; neither savings nor a resolution percentage should be promised without evidence from your workflow.
Why Choose Us
What makes our ai-powered customer service service different.
Approved Knowledge
Configure approved sources and test answers against the actual support scope. Retrieval from a knowledge base does not necessarily involve model training.
Human Handoff
When AI can't handle something, it smoothly passes to your team with full context.
Multi-Channel Support
Chatbots on your website, email, messaging apps, and social media—customers interact where they want.
Continuous Improvement
We monitor interactions, gather feedback, and continuously improve AI accuracy and satisfaction.
Simple, Transparent Pricing
Compare the published scope, then confirm deliverables, exclusions and terms in your written proposal.
Basic Bot
FAQ chatbot for common customer questions
- FAQ chatbot setup
- Up to 100 Q&A pairs
- Website widget deployment
- Basic customisation
- 30 days of support
Smart Assistant
AI chatbot with live chat handoff for complex issues
- Advanced AI chatbot
- Knowledge base integration
- Live chat handoff
- Multi-channel deployment
- Customisation & branding
Enterprise
Full AI customer service suite with CRM integration
- Full-featured AI service
- CRM & ticketing integration
- Advanced analytics
- Staff training
- Ongoing support & optimisation
All prices are in GBP and exclude VAT.
Get Started in Three Simple Steps
Forget complicated onboarding. We've made getting started effortless: choose your plan, tell us about your brand, and we'll handle the rest.
Analysis & Planning
We audit your customer service, identify common inquiries, and plan what the AI should handle.
Chatbot Development & Training
We build the chatbot, train it on your knowledge base, and configure it for your business.
Deployment & Optimisation
We deploy across your channels, monitor performance, and continuously improve based on real interactions.
What You Get
Available capabilities. Confirm the deliverables and exclusions for your selected package in the proposal.
AI Chatbot Development
A scoped conversational interface using approved sources, with answer tests and a clear route to a person.
FAQ & Intent Mapping
We analyse your common inquiries and map them to smart AI responses.
Knowledge Base Integration
Chatbots search and reference your knowledge base automatically.
Human Handoff Workflow
Test escalation when an answer is uncertain, outside scope or explicitly requested by the customer. Verify that the receiving team gets the relevant context.
Multi-Channel Deployment
Deploy chatbots on your website, email, Slack, WhatsApp, and social media.
Performance Analytics
Track chatbot performance, satisfaction rates, resolution rates, and cost savings.
Make an informed decision
Is this the right next step for your business?
Support teams answering repeated, well-documented questions. Begin with a narrow enquiry category; complaints, sensitive advice, contractual commitments and uncertain answers need a clear human route.
What a useful brief includes
- Collect approved, current answers and a representative set of redacted questions.
- Name the person responsible for corrections, escalation and out-of-hours expectations.
- Agree data access, retention, provider terms and a baseline for handling time and answer quality.
Agree what success means
Pilot against known answers, ambiguous questions and deliberate attempts to bypass instructions. Measure correct resolutions and successful handovers alongside time saved; reduced ticket volume alone is not success.
Compare your options
We do not currently publish a verified customer-service AI outcome study here. The proposal should define a pilot and acceptance evidence for your workflow, rather than borrow results from a website project.
What Our Clients Say
Real words from the businesses we've helped grow.
“I have used Matt on 2 brand projects. He is an extremely talented, resourceful and responsive creative force. He produces results for businesses ranging from millions to billions in value in variety of sectors. Highly recommended.”
Frequently Asked Questions
Everything you need to know before getting started.
Related Services
Other services you might be interested in.
Let’s Get Your Project Moving
Book a free discovery call to discuss your goals, or send us a message and we’ll get back to you within 24 hours.
Book a Discovery Call
Calendar loading...